I talked to Comcast as soon as I found out about the problem and they didn’t know what to do, so they suggested I call Apple. This morning I talked to Apple and they didn’t know what to do, so they suggested I call Netgear because it sounded like a network problem. Apple was right. While I was charged $80 ($40 per computer) to essentially update the firmware and somewhat reconfigure the network, it was totally worth it to keep the internet running smoothly. And now that it is, we are very happy and feel much better...though that might be due in part to a pint of Häagen-Dazs cookie dough ice cream. (Since that’s my favorite ice cream in all the world—that brand, that flavor—I know it will always make me feel better.)
I still think that being charged $80 is a little sketchy. But, I am glad we are up and running again.
ReplyDeleteI know. I wish the internet and all associated components were a little more self-maintained. As internet usage becomes more widespread, it becomes more critical to our everyday lives. And when it goes out for some technical issue, it puts life on hold. What will an internet mishap in 50 years do to us? I can't imagine.
DeleteI had the Geek Squad do something similar. Took less than 2 minutes and charged $49. Ughh...
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That's how they make their money, unfortunately. They are like internet paramedics and they know we'll do whatever it takes to be okay in a crisis.
DeleteNothing worse than not being able to get online. Except maybe rickets, or being kidnapped in Mexico.
ReplyDeleteI weigh a lot of things against being kidnapped in Mexico. It's a great measurement for the severity of a situation. Would you rather lose your car keys...or be kidnapped in Mexico? Would you rather stub your toe...or be kidnapped in Mexico? See? Very helpful.
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